Press Release: 6/11/2025
Arbella Insurance Group Promotes Steven Lin to Vice President of Claim
The Arbella Insurance Group (Arbella) today announced that Steven Lin has been promoted to Vice President of Claim effective June 1, 2025. Reporting to Janet Corcoran, Executive Vice President & Chief Operating Officer at Arbella, Lin succeeds Paul Brady, who was appointed to the role of Chief Executive Officer effective June 1, 2025.
Hired by Corcoran as Assistant Vice President of Claim in January of 2021, Lin oversaw several key strategic initiatives that have improved overall claim services and results. He has demonstrated his commitment to building strong relationships with employees and agents and is focused on enhancing customer engagement.
“Steve is a thoughtful and instrumental leader with a strong track record of driving meaningful improvements in our claim operations,” said Corcoran. “He was the natural choice to succeed Paul Brady as Vice President of Claim, as he brings deep expertise in the areas of finance, claim analytics, segmentation and workflow, and personal lines claim product management. His promotion is both well-earned and well-timed for Arbella’s continued growth.”
As the Assistant Vice President of Claim, Lin oversaw the Claim Analytics, Training, Quality, Technical Assistance, and Auto Damage Appraisal units. The following year, his leadership responsibilities expanded to include all Arbella branch claim offices.
Prior to Arbella, Lin spent twenty years at Liberty Mutual in various finance and claim roles. He received his BA in economics from the University of Massachusetts and his MBA from Villanova, and he earned his Chartered Property Casualty Underwriter (CPCU) designation in 2007.
About the Arbella Insurance Group
Established in 1988, the Arbella Insurance Group (www.arbella.com) has an AM Best Financial strength rating of A “excellent” and more than $1 billion in revenue and over $2 billion in assets. Headquartered in Quincy, Massachusetts, Arbella is a customer-focused, regional property and casualty insurance company, providing commercial insurance products in Massachusetts, Connecticut, Rhode Island and New Hampshire, and personal insurance products in Massachusetts and Connecticut. Recognized as one of the Boston Business Journal’s “Best Places to Work” for 17 consecutive years, Arbella is deeply committed to maintaining high levels of employee satisfaction and supporting a positive and inclusive workplace culture. Arbella attributes its success to their dedicated employees, strong agent partnerships and community focus.