Press Release: 5/28/2025
Eversource will install first smart meters in Western Massachusetts this summer
MAY 27, 2025
SMART METER
Electric system upgrades to support statewide transition starting soon in Eastern Massachusetts
BOSTON and SPRINGFIELD, Mass. (May 27, 2025) – With work to prepare the electric system to support Eversource’s transition to smart meters nearly complete in Western Massachusetts, the energy company is alerting customers that crews will begin upgrading meters in the next few months. Eversource will begin installing the first smart meters at customers’ homes and businesses in late July and continue through the following months. At the same time, the energy company will expand to Eastern Massachusetts its work installing network devices—technology that will extend the range of Eversource’s meter network and help the smart meters safely and securely communicate important information back to the energy company.
Eversource will send customers in Western Massachusetts a series of notification letters approximately 90, 60, and 30 days in advance of work to install smart metersstarts in their community. The energy company is also reaching out directly to customers in Eastern Massachusetts with information about what to expect as work to support the transition to smart meters begins in their neighborhood.
“Now more than ever, we’re focused on empowering our customers with greater control over their energy use, and smart meters are key to those efforts,” said Eversource Senior Vice President of Customer Operations, Digital Strategy and Chief Customer Officer Jared Lawrence. “Upgrading to smart meters is like replacing an old flip phone with a smart phone. This modern, smart tech will enable our customers to monitor their energy use in near real time—including how they use power, how much they use and peak times of use during the day—so that they can make informed decisions about the most effective ways to reduce their energy consumption and bill. The information smart meters provide will also significantly improve service for our customers by enabling our team to proactively address power outages before they occur and to deliver enhanced, real-time outage alerts.”
Watch Eversource Smart Meter Deployment Manager Jason Valente talk about his team’s work to prepare the electric system for smart meters.
In addition to helping customers better manage their energy use and speeding power restoration outside storms, smart meters will enable Eversource to start or end a customer’s service remotely when they move in or out of their home, eliminating the need to schedule a crew to come out. Customers will also be able to sign up to receive high usage alerts if the amount of energy they use exceeds a set threshold based on their historical energy usage and other helpful notifications.
The transition to smart meters for all Eversource’s Massachusetts electric customers is expected to take approximately three years to complete. Eversource will send a letter to customers whose meters are being upgraded to the latest technology in the next few months, and all customers will be notified several times in advance of work to install their new smart meter. Learn more about Eversource’s transition to the modern power grid of the future.
Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is recognized as the #1 U.S. utility on TIME’s List of World’s Best Companies for 2024. Eversource transmits and delivers electricity and natural gas and supplies water to 2.3 million customers throughout Massachusetts, including approximately 1.58 million electric customers in 159 communities, 647,000 gas customers in 125 communities, and 11,500 water customers in five communities. Eversource harnesses the commitment of more than 10,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally recognized energy efficiency solutions and successful programs to integrate new clean energy resources like a first-in-the-nation networked geothermal pilot project, solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information on our water services, visit aquarionwater.com.
CONTACT:
Kaitlyn Woods
603-860-3123