Press Release: 5/6/2025
Greater Boston Chamber Announces Results of “AI Adoption in the Workplace” Survey
May 6, 2025
Media Contact: Casey Baines cbaines@bostonchamber.com
The Pulse Survey Reveals that Most Businesses
Utilize AI to Optimize Productivity & Cite Increased Efficiency
Boston, MA –
The Greater Boston Chamber of Commerce announced the results of the second Pulse of Greater Boston Business Survey, which explores the important topic of “AI Adoption in the Workplace.” With 128 respondents surveyed throughout Massachusetts in March and April 2025, businesses and the workforce are navigating the AI revolution by quickly adapting to new best practices with AI technology that influence and impact business operations, outcomes, and strategies.
“In our second Pulse survey, the Chamber asked businesses across all industries about their current practices and future plans to integrate AI throughout their company. Chamber members are leading innovative practices with AI, and the results of the Pulse Survey note that Boston’s business community continues to seize strategic opportunities that AI presents while mitigating any potential risk,” said James E. Rooney, President & CEO of the Greater Boston Chamber of Commerce.
“Benchmark Strategies is proud to sponsor the Pulse of Greater Boston Business Survey series. As our business community continues to lead in AI, the Pulse Survey will help business leaders from every industry understand the current practices and future of technology adoption in our region,” said Patrick Bench, Founder and President of Benchmark Strategies and inaugural sponsor of the Chamber’s Pulse Survey.
For companies across Greater Boston, the adoption and implementation of AI varies, but many are actively integrating AI:
- 43% are actively integrating AI into multiple business functions
- 38% are experimenting with AI in select areas
- 18% are exploring AI but haven’t yet implemented it
- Only 1% report no plans to adopt AI in the near future
AI is being utilized in a variety of business functions, including:
- 45% in operations and supply chain management
- 44% in product development and innovation
- 43% in customer service
- 43% in marketing and sales automation
- 40% in HR and recruitment
According to business leaders, there are many ways AI is being used to achieve business goals:
- 90% aim to increase productivity and efficiency
- 64% look to automate repetitive tasks
- 51% seek data-driven decision-making support
- 44% hope to reduce operational costs
- 42% aim to enhance customer experience
For workplace operations, AI continues to reshape efficiency and productivity:
- 63% of businesses report increased efficiency and time savings
- 33% have seen no significant impact yet
- 24% have seen job role changes but no reductions
- 7% have experienced job reductions as a result of AI
Some business leaders cite concerns with technical, ethical, and organizational challenges:
- 63% cite data privacy and security concerns as their biggest obstacle
- 47% point to a lack of internal expertise
- 41% are grappling with ethical considerations and potential bias
- 29% face employee resistance to change
- 23% identify cost of implementation as a barrier
Read the full Survey Report linked here.
About the Greater Boston Chamber of Commerce
The Chamber is the convener, voice, and advocate of the region’s business community, committed to making Greater Boston the best place for all businesses and all people to thrive. We help our members and Greater Boston succeed by convening and connecting the business community; researching, developing and advocating for public policies that contribute to our region’s economic success; and providing comprehensive learning and development programs designed to grow strong business and civic leaders. Learn more at BostonChamber.com.
About Benchmark Strategies
Benchmark Strategies is a leading consulting firm with a focus on public affairs and strategic communications.
Our passionate, client-driven team brings decades of experience in politics, media, and public relations that translates into excellent results and propels clients to succeed across every sector.
Since its founding in 2014, Benchmark Strategies has provided services to a broad and diverse base of clients including Fortune 500 companies and startups, leading information technology and security companies, non-profit institutions, industry trade groups, real estate developers and many more.